FAQs
Frequently Asked Questions
Have a question about your mattress, shipping, or shopping experience? You’re not alone. Below are some of our most commonly asked questions — with quick, honest answers from the SOMVETA team.
🛏️ What makes the SOMVETA mattress unique?
From the inside out, our mattress is designed to support how you really sleep. It features a 7-zone ergonomic support base, breathable natural latex, and a soft quilted removable cover. What makes it extra special? We’ve added Wave Memory Foam beneath the comfort layer — so you get motion isolation without sacrificing freedom to move throughout the night.
✅ Is the mattress CertiPUR-US® certified?
Yes! All SWBVS foam mattresses are CertiPUR-US® certified, which means:
- Low VOCs for better indoor air quality
- Made without harmful phthalates or ozone depleters
- No PBDEs, mercury, lead, or other heavy metals
- Free of formaldehyde and other toxic chemicals
📦 How does shipping work?
We ship locally from our U.S. warehouses. Your mattress is rolled, vacuum-packed, and shipped straight to your door. All mattresses are brand new and ship within 1 business day. Once shipped, you’ll receive an email with tracking details so you can schedule delivery on your terms.
⏱️ How long does delivery take?
Once shipped, your mattress typically arrives in:
- Processing Time: 1 Business Day
- Shipping Time (USA): 3–5 Business Days
Note: Holiday periods may cause delays due to carrier limitations, but we’ll keep you informed along the way.
🔁 What’s your return policy?
If you’re not loving your SOMVETA mattress, no worries. You can return it within 30 days of delivery. Just contact our team at support@somveta.com. For full details, please visit our Refund & Return Policy page.
📬 How do I track my order?
We’ll send tracking details by email once your order ships. Didn’t receive one or lost it? Just email us at support@somveta.com with your order number and we’ll help you track it right away.
❌ Can I cancel my order?
If your order hasn’t shipped yet, we’ll cancel it and issue a full refund within 24 hours. Just email us as quickly as possible at support@somveta.com.
💳 What payment methods do you accept?
We accept major credit cards (Visa, Mastercard, American Express, Discover) and PayPal via Shopify Payments. All payments are processed securely and encrypted for your protection.
💬 Still have questions?
No problem — we’re happy to help!
SOMVETA MATTRESS®
Company Name: WHITE STAR INTERNATIONAL
Email: support@somveta.com
Phone: +1 (970) 213-0156
Website: https://somveta.com
Address: PLOT # B-I SECTOR B-XI K.E.P.Z. LANDHI KARACHI，Pakistan
"Better sleep starts with better answers — and we’re always here to provide them."